What personally-identifiable information is collected?
The information we collect from you helps us provide you with reliable and convenient transportation related products and services. The following information is collected by on or behalf of Move:
This may include:
We collect information when you create or update your Move account. This may include your name, email, phone number, login name and password. This also includes the preferences and settings that you enable for your Move account.
We may collect demographic information about you, including through user surveys.
We may collect information that you submit when you contact Move customer support or otherwise contact Move.
This may include:
Depending on the Move services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS.
We collect transaction details related to your use of our services, including the type of services you requested, date and time the service was provided, amount charged, and distance traveled. Additionally, we might share referral promotion codes with you and if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your app/browser. A persistent cookie remains after you close your app/browser and may be accessed every time you use the Move app. You should consult your settings to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Move app.
To optimize your usage of the Move app we may receive information about the device you use to access our services, including the hardware model, device IP address, operating system and version, preferred language and mobile network information. If you register with your Facebook account, your Facebook identifier.
We enable users to communicate with Move through the Move app, websites, and other services. To provide this service, Move receives information from such communication and may use this for customer support, for safety and security purposes, to improve our products and services and for analytics.
These may include:
We may combine the information collected from these sources with other information in our possession.
Move uses the information it collects for purposes including:
Move uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
We use the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate innovative solutions to provide you with a superior service experience.
We may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
We may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Move user.
We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
We may share the information we collect:
This includes sharing your information with:
This includes public forums such as our blog, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
Move may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
Move may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect our rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s log-in credentials to access and use their account with any cab service that we provide access to, we may be required by law to share information with that account holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Move may share your information other than as described in this policy if we notify you and you consent to the sharing.
Move requires user profile information in order to provide its services, and retains such information for as long you maintain your Move account.
We retain certain information, including location, device and usage information, for a minimum of 7 years in connection with regulatory and other requirements in the places in which we operate. Once such information is no longer necessary to provide our services, enable customer support, enhance the user experience or other operational purposes, we take steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the Settings tab in the Move app. Following such request, we delete the information that is not required to retain. We may also retain certain information if necessary for legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if we shut down a user's account because of unsafe behavior or security incidents, we may retain certain information about that account to prevent that user from opening a new Move account in the future.
The Settings menu in the Move app gives users the ability to set or update their preferences for receiving mobile notifications from Move. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Move app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Move app seeks before you first use the app, and your use of the app constitutes your consent.
Move sends you marketing push notifications about discounts and news. You may enable/disable these marketing notifications at any time through the Settings menu in the Move app. Please note that if you opt out, we may still send you non-promotional messages, such as information about your rides and account.
We are committed to protecting the data of our Move community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Move is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Move app or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices.